Questions and answers

Machines held in our Oskemen warehouse ship within a week. Items made to order leave the factory in 8 to 12 weeks, plus transport to your site. We give an exact date once the specification is agreed: before that, any figure is a guess.

We report a delay on the day it becomes known, not on the shipping date, and send a new date with the reason. If the delay is our fault, the contract provides a penalty and we pay it. If the factory or customs moved the date, we show the documents instead of silently passing the wait on to you.

The material and its strength, the feed size, the required product fraction, the capacity in tonnes per hour and the operating schedule. These five points are enough to offer two or three options. Without them, selection turns into selling whatever is in stock.

The 12 month warranty covers manufacturing and assembly defects: frame cracks, bearing assemblies, drives, electrics. It does not cover wear parts such as plates, liners and blow bars, nor damage from running outside the rated duty: overload, uncalibrated feed, tramp metal. We explain that line before signing, not after a breakdown.

A defect is a fault of material or manufacture: a cavity in the casting, an unfused weld, hardness below the declared steel grade. Wear is even consumption of the working surface over service hours. A dispute is settled by measurement and dated photographs, and by a sample analysis if needed. Until the cause is established we neither refuse nor agree in advance.

Wear parts for the common models are in stock and ship the same day. Items made to order take 3 to 6 weeks from the factory. We quote availability from the actual stock balance, not from a catalogue: if a part is not there we say so at once and offer an equivalent or a date.

Often yes. We need the original catalogue number or a drawing with mounting dimensions, and best of all a photograph of the worn part with a tape measure. From that we answer plainly: it fits, it fits after machining, or it does not fit. We will not promise compatibility from a model name alone.

A service engineer answers, not a machine and not a bot. The conversation runs in Russian or Kazakh, correspondence with the factory in English and Chinese, with translation on our side. If the problem can be solved by phone we solve it at once; if a visit is needed we name the date in the same call.

We take the paperwork on ourselves: contract, invoice, transport documents, declaration and conformity assessment under TR CU 010/2011. You receive the machine on site with the full set. If you import yourself, we hand over the factory documents and the technical description that the certification body requires.

A passport and operating manual in Russian, a packing list, conformity assessment documents under TR CU 010/2011, origin documents and an acceptance certificate after commissioning. The contents of the package are named in the contract before delivery, so that nothing turns out to be missing on site.